Head of Cloud, Infrastructure & Networks at HSO Kenya

Overview

We are seeking a highly skilled and experienced individual to join our team as the Head of Cloud, Infrastructure & Networks.

Responsibilities

• Overall responsibility for engineering activities across HSO professional services within the Cloud, Infrastructure & Networks Kenya division
• Innovation and drive implementation (and automation) of best practice implementation strategies, processes and procedures to improve project/service delivery
• Ensure project and service request delivery meet technical objectives and customer business needs effectively, by ensuring effective runbooks. Maintain and drive healthy technical account relationships with our clients.
• Identify technical growth areas or gaps in client environments, for upselling and professional service engagements.
• Evaluate the technical issues facing our clients and drive actions towards mitigation and develop growth opportunities
• Contribute to overall HSO business development and professional services delivery, from a management perspective
• Technical team development: Leading and overseeing all aspects of technical project delivery in design, effort estimation, timelines and post-implementation support
• Lead and oversee required technical documentation for projects
• Planning and resource allocation to ensure that new and ongoing engagements are well aligned effective delivery of projects
• Ensure resources are equipped with appropriate tools required for learning, project and managed service delivery and get required management and external support.
• Lead, mentor and develop professional services, and managed services teams. Ensure adequate capacity is met and adequately utilized. Drive the team towards achieving set objectives, and performing their quarterly appraisals.
• Work with Marketing for blogs and articles for marketing
• Work with project management for cross functional activity required for project execution
• Liaise with pre-sales team for effective solution pitching, provide required technical guidance and content.
• Reporting to executive team about the professional services team activities regularly
• Adding and contributing to new technologies/ solutions that would open opportunities for HSO

We offer competitive compensation packages along with opportunities for career growth within our organization.

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team as the Head of Cloud, Infrastructure & Networks.